![]() ![]() Customer focus and adaptability to different personality types.Familiarity with CRM systems and practices.Strong phone and verbal communication skills along with active listening.Previous experience in a customer support role.Meet personal/team qualitative and quantitative targets.Frequently attend educational seminars to improve knowledge and performance level.Keep records of all conversations in our call center database in a comprehensible way.Build sustainable relationships and engage customers by taking the extra mile.Seize opportunities to upsell products when they arise.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Follow communication “scripts” when handling different topics.Manage large amounts of inbound and outbound calls in a timely manner.The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. Identifying customers’ needs, clarify information, research every issue and providing solutions.Following call center “scripts” when handling different topics.Managing large amounts of inbound and outbound calls in a timely manner.Call Center Representative responsibilities include: Similar job titles include Contact Representative. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |